Being named among Kentucky’s Best Places to Work once is an accomplishment worth celebrating. But receiving the distinction 10 years in a row is a remarkable feat – and one that Parallon’s Louisville Specialty Center can now say it’s achieved.
So what’s their secret?
“Culture,” says Susan Rademaker, human resources manager. “Our goal is to make this a place our people enjoy coming every day. We do a lot to make sure they know how valued they are. Every team is like a little family.”
Sound like a place you might thrive? Read on to learn more about Parallon, it’s winning culture and available opportunities.
Parallon provides business and operational services to the healthcare industry, namely to hospitals and health systems. As you can imagine, there are many behind-the-scenes details required for institutions like these to run effectively and efficiently – and that’s where companies like Parallon come in. Their goal is to handle the “business aspects” of healthcare – revenue cycle, group purchasing, supply chain, technology, and workforce management. This enables those in actual healthcare professions to do what they do best – deliver great care. Or as the company puts it: “Our mission is to serve and enable those who care for human life in their communities.”
So what’s behind the 10-year winning streak? Rademaker and recruiter Crystal Cornelison broke it down for you:
- Employee engagement survey: “I think one of the biggest things that sets us apart is that we listen,” says Rademaker. “Employee engagement is a huge focus for us. We do a survey of our employees each year and everyone is held responsible for their teams. Managers and directors must review their results, provide actions plans, report updates to management and to their employees for how they’re addressing issues. Management incentive bonuses include accountability for employee engagement results. We take our people’s feedback that seriously.”
- Social events: “We did our own Chow Wagon for Derby Week,” says Cornelison. “Management grilled, the corporate team sliced tons of onions and tomatoes.” Other events include a company picnic, holiday lunches, bowling, Spirit Days, and a March Madness contest. “We even have discounted tickets to Millionaires Row and employee discounts to Kings Island.”
- Community service projects: “We’re big on community involvement.” says Rademaker. “Each month we sponsor something – we just did March of Dimes and a collection for Home of the Innocents. This month we’re doing a cancer walk. We do raffles and fundraisers and make it fun for our employees to get involved out in the community and give back.”
- Focus on diversity: “We partner closely with the Coalition for Workforce Diversity and the Center for Accessible Living,” adds Cornelison. “We did a Disability Mentoring Day for Disability Awareness Month. We have high school students come in and job shadow as well – just today they were in IT!”
- Rewards and recognition: “We’ve got tons of metrics we look at. We reward on a number of criteria and not just for the top performer,” says Rademaker The company distributes monthly, quarterly and annual awards.
- Professional development: “Ninety percent of the staff is promoted within,” says Rademaker. This is true for both Rademaker and Cornelison as well. Both started out in similar call center roles before being promoted to their current roles in HR.
- Benefits: “We also offer the more traditional benefits like medical, dental, 401K, adoption assistance, pet insurance, etc.,” adds Rademaker.
Want to learn more about Parallon’s great people and culture? Check it out for yourself:
Parallon seeks to fill nearly 60 entry-level roles, in both day and evening shifts, at its Louisville call center in the next two months. The company offers a competitive wage – with the potential to earn more each calendar quarter.
So what does Parallon look for in its collections call center employees?
“We look for self-motivated, driven individuals who have a strong work ethic and a will to succeed,” says Rademaker. “We also need people who are computer savvy – employees work with dual monitors and toggle between multiple systems.”
And previous experience isn’t necessary either.
“We’ve got people who came from food service or retail who’ve never done this,” says Rademaker. “We’ve even got folks who’ve previously held executive roles who just wanted to work in a place where they leave work at work for the day.”
Collections roles at Parallon’s Louisville Specialty Center can be found here.
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