Parallon is a Nashville-based company that supports hospitals and healthcare systems with a broad spectrum of business and operational services, including medical collections. Its call center is a hub of the company’s medical collections arm, located in Louisville. Most employees who work in this division, called Revenue Cycle Services, start off in the call center. Even managers and HR staff have done collections work.
When it comes to filling positions in the call center, Parallon is open to hiring someone with little or no collections or call center experience and give them a chance at a vocation. They know expertise can be developed, and they reward their people for it.
Parallon invited Insider Louisville to their location on Blankenbaker Parkway to get a sense of the medical collection agency’s employee culture. During a short wait in the lobby, it became clear that everyone at Parallon talks to each other. There are countless greetings, jokes and smiles that pass between employees every day. People there describe their co-workers as family.
Jenita Luckett, who has worked for the company for five years, says the people are what makes the job great. “I love my manager,” she says, “You know, the relationship we have with supervisors — they don’t just work with me as an employee under them. We have a friendship, a relationship that goes beyond that.”
“We do have a great manager in MJ [Mary Jane Robinson],” says Stan Fitch, another collections specialist who’s been with Parallon for six years.
Openings for up to 30 employees
Parallon is currently looking to hire up to 30 new employees. Full- and part-time weekday schedules are available. Weekend operating hours are limited to Saturdays from 9 a.m. – 1 p.m., and this is not a required shift for most positions. Exact schedules can be discussed with an HR representative at Parallon during the application process.
The company’s full-time positions start at an hourly wage of $13.50 for new specialists who have never worked collections before, but pay is commensurate with experience.
Their quarterly step rate program allows for potential salary increases every calendar quarter. Employees can go from making $13.50 an hour to $17 an hour in as little as 24 months. Those figures don’t account for monthly bonuses, which are available for employees who excel in their positions. Within six months, employees who exceed expectations may be eligible to begin working from home.
The company offers comprehensive benefits. “The tangible things are the things that keep me here,” says Fitch. “I was self-employed before I came here. I was spending about 900 bucks a month on health insurance. I’ve cut that into a third. I didn’t really have a 401K or any type of retirement. I’ve got that in the double digits now.”
Beyond these benefits, the company offers tuition reimbursement, professional development programs, health insurance with dental and vision, and even pet insurance. They also offer a number of consumer deals through a corporate discount program for things like cell phones, hotels and airfare.
One of Kentucky’s “Best Places to Work”
Parallon organizes an employee appreciation week each year in August. During Derby week, they set up a makeshift Chow Wagon, and management helms the grill and serves the employees. There are stick-horse races and even a mini-boat race where employees fashion their own vessels. Monthly spirit days offer a chance to dress up around a theme.
Parallon has just been named a Best Place to Work in Kentucky for the 11th consecutive year. The award is presented by the Kentucky Chamber of Commerce and the Kentucky Society for Human Resource Management and is based on employer benefits and policies, combined with employee engagement and satisfaction surveys.
The company’s mission statement is, “We serve and enable those who care for and improve human life in their communities.” This foundation is a strong motivator for the many opportunities the company provides for employees to participate in community initiatives and volunteering.
HR Manager, Susan Rademaker, says, “In HR, we partner with all the local community organizations, Center for Accessible Living, Coalition for Workforce Diversity, Louisville Urban League, Home of the Innocents.”
Parallon participates in the Mayor Fischer’s SummerWorks program and Junior Achievement Kentuckiana. Both programs are geared toward helping youth to prepare for the workforce.
Asked what makes the ideal candidate, Crystal Cornelison, HR recruiter says, “Attitude, work history, somebody who’s competitive — they’re able to take feedback and coaching and turn that into numbers. They’re self-motivated and have the discipline to come here every day, knowing they’re not going to see the product of their job, and still be okay with what they do.”
“We’re metrics-driven,” adds Rademaker. It’s a demanding job, but there are plenty of reasons to stay, including abundant opportunity for advancement. The company has had a history of promoting many employees from within.
Senior Director of Operations, Tim Steadmon, started as a collections specialist with the company 20 years ago. He took advantage of the tuition reimbursement program, earning a bachelor’s and a master’s degree, and worked his way to his current position.
“I knew right away, that the environment, when I first came, that this was going to be my last stop as far as working for a company.”
Interested in learning more about career opportunities at Parallon, as part of its Revenue Cycle Services Team? Email the company’s Human Resources team at [email protected].